Complaints

If something goes wrong with your order, please let us know so we can help.

Contact us first

Tell us your order number, what went wrong and how you would like us to resolve it. You can contact us by email, phone or post:

Argoa GmbH
Neulweg 1
86453 Dasing
Germany
info@argoa.de
+49 8251 9369040

We will start handling your complaint as soon as possible, within five working days of receiving it. If we need more time to resolve it, we will let you know when to expect a full reply.

Independent mediation

If we cannot resolve your complaint together, you can ask WebwinkelKeur (ValuedShops) to mediate.

How to request mediation

Dispute resolution

If mediation does not resolve the dispute, you can submit it to the independent dispute committee of Stichting DigiDispuut. Its decision is binding on both parties. Its rules determine whether a case can be accepted; a complaint fee applies.

Read the DigiDispuut rules and fees

This procedure is for consumer purchases. Your statutory consumer rights remain unaffected.