{"id":1429,"date":"2026-11-04T16:31:17","date_gmt":"2026-11-04T15:31:17","guid":{"rendered":"https:\/\/savannapet.com\/?page_id=1429"},"modified":"2026-11-04T16:52:37","modified_gmt":"2026-11-04T15:52:37","slug":"complaints","status":"publish","type":"page","link":"https:\/\/savannapet.com\/es\/complaints\/","title":{"rendered":"Reclamaciones"},"content":{"rendered":"<p>Si surge alg\u00fan problema con tu pedido, av\u00edsanos para que podamos ayudarte.<\/p>\n<h2>Contacta primero con nosotros<\/h2>\n<p>Indica tu n\u00famero de pedido, describe el problema y dinos qu\u00e9 soluci\u00f3n te gustar\u00eda. Puedes contactar con nosotros por correo electr\u00f3nico, tel\u00e9fono o correo postal:<\/p>\n<address>Argoa GmbH<br \/>Neulweg 1<br \/>86453 Dasing<br \/>Alemania<br \/><a href=\"mailto:info@argoa.de\">info@argoa.de<\/a><br \/><a href=\"tel:+4982519369040\">+49 8251 9369040<\/a><\/address>\n<p>Empezaremos a tramitar tu reclamaci\u00f3n lo antes posible, en un plazo m\u00e1ximo de cinco d\u00edas laborables desde su recepci\u00f3n. Si necesitamos m\u00e1s tiempo para resolverla, te indicaremos cu\u00e1ndo puedes esperar una respuesta completa.<\/p>\n<h2>Mediaci\u00f3n independiente<\/h2>\n<p>Si no logramos resolver tu reclamaci\u00f3n juntos, puedes solicitar la mediaci\u00f3n de WebwinkelKeur (ValuedShops).<\/p>\n<p><a href=\"https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil\/\">C\u00f3mo solicitar la mediaci\u00f3n<\/a><\/p>\n<h2>Resoluci\u00f3n de litigios<\/h2>\n<p>Si la mediaci\u00f3n no resuelve el litigio, puedes presentarlo ante la comisi\u00f3n independiente de resoluci\u00f3n de litigios de Stichting DigiDispuut. Su decisi\u00f3n es vinculante para ambas partes. Su reglamento determina si un caso puede ser admitido; se aplica una tasa de reclamaci\u00f3n.<\/p>\n<p><a href=\"https:\/\/digidispuut.nl\/procesreglement\/\">Consulta el reglamento y las tasas de DigiDispuut<\/a><\/p>\n<p>Este procedimiento se aplica a las compras de consumidores. Tus derechos legales como consumidor se mantienen intactos.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u00bfTienes una reclamaci\u00f3n sobre tu pedido? Contacta con Argoa GmbH. Descubre c\u00f3mo tramitamos las reclamaciones y c\u00f3mo funcionan la mediaci\u00f3n de WebwinkelKeur y DigiDispuut.<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1429","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.5 - aioseo.com -->\n\t<meta name=\"description\" content=\"Have a complaint about your order? Contact Argoa GmbH. Read how we handle complaints and how WebwinkelKeur mediation and DigiDispuut work.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/savannapet.com\/es\/complaints\/\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO Pro (AIOSEO) 5.0.5\" \/>\n\n\t\t<!-- Google tag (gtag.js) --> <script async src=\"https:\/\/www.googletagmanager.com\/gtag\/js?id=G-GWG82227CX\"><\/script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-GWG82227CX'); <\/script>\n\n<!-- Google Tag Manager -->\n<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':\nnew Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],\nj=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=\n'https:\/\/www.googletagmanager.com\/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);\n})(window,document,'script','dataLayer','GTM-MQRFBTTK');<\/script>\n<!-- End Google Tag Manager -->\n\t\t<meta property=\"og:locale\" content=\"es_ES\" \/>\n\t\t<meta property=\"og:site_name\" content=\"SavannaPet - Natural Quality For Healthy And Happy Dogs.\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Complaints - SavannaPet\" \/>\n\t\t<meta property=\"og:description\" content=\"Have a complaint about your order? Contact Argoa GmbH. Read how we handle complaints and how WebwinkelKeur mediation and DigiDispuut work.\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/savannapet.com\/es\/complaints\/\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/savannapet.com\/wp-content\/uploads\/2026\/08\/Savanna-Petz-Logo-New-02-1.png\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/savannapet.com\/wp-content\/uploads\/2026\/08\/Savanna-Petz-Logo-New-02-1.png\" \/>\n\t\t<meta property=\"og:image:width\" content=\"301\" \/>\n\t\t<meta property=\"og:image:height\" content=\"52\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2026-11-04T15:31:17+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2026-11-04T15:52:37+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Complaints - SavannaPet\" \/>\n\t\t<meta name=\"twitter:description\" content=\"Have a complaint about your order? Contact Argoa GmbH. Read how we handle complaints and how WebwinkelKeur mediation and DigiDispuut work.\" \/>\n\t\t<meta name=\"twitter:image\" content=\"https:\/\/savannapet.com\/wp-content\/uploads\/2026\/08\/Savanna-Petz-Logo-New-02-1.png\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/savannapet.com\\\/es\\\/complaints\\\/#breadcrumblist\",\"itemListElement\":[{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/savannapet.com\\\/es\\\/#listItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/savannapet.com\\\/es\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/savannapet.com\\\/es\\\/complaints\\\/#listItem\",\"name\":\"Complaints\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/savannapet.com\\\/es\\\/complaints\\\/#listItem\",\"position\":2,\"name\":\"Complaints\",\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/savannapet.com\\\/es\\\/#listItem\",\"name\":\"Home\"}}]},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/savannapet.com\\\/es\\\/#organization\",\"name\":\"SavannaPet\",\"description\":\"Natural Quality For Healthy And Happy Dogs.\",\"url\":\"https:\\\/\\\/savannapet.com\\\/es\\\/\",\"telephone\":\"+4982519369040\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/savannapet.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/Group-1000004435.png\",\"@id\":\"https:\\\/\\\/savannapet.com\\\/es\\\/complaints\\\/#organizationLogo\",\"width\":572,\"height\":155,\"caption\":\"savanna pet logo\"},\"image\":{\"@id\":\"https:\\\/\\\/savannapet.com\\\/es\\\/complaints\\\/#organizationLogo\"},\"sameAs\":[\"https:\\\/\\\/www.instagram.com\\\/savannapet.official\",\"https:\\\/\\\/www.tiktok.com\\\/@savannapet.official\"]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/savannapet.com\\\/es\\\/complaints\\\/#webpage\",\"url\":\"https:\\\/\\\/savannapet.com\\\/es\\\/complaints\\\/\",\"name\":\"Complaints - SavannaPet\",\"description\":\"Have a complaint about your order? Contact Argoa GmbH. Read how we handle complaints and how WebwinkelKeur mediation and DigiDispuut work.\",\"inLanguage\":\"es-ES\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/savannapet.com\\\/es\\\/#website\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/savannapet.com\\\/es\\\/complaints\\\/#breadcrumblist\"},\"datePublished\":\"2026-11-04T16:31:17+01:00\",\"dateModified\":\"2026-11-04T16:52:37+01:00\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/savannapet.com\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/savannapet.com\\\/es\\\/\",\"name\":\"SavannaPet\",\"description\":\"Natural Quality For Healthy And Happy Dogs.\",\"inLanguage\":\"es-ES\",\"publisher\":{\"@id\":\"https:\\\/\\\/savannapet.com\\\/es\\\/#organization\"}}]}\n\t\t<\/script>\n\t\t<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https:\/\/www.googletagmanager.com\/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer',\"GTM-MQRFBTTK\");<\/script>\n\t\t<!-- All in One SEO Pro -->\r\n\t\t<title>Complaints - SavannaPet<\/title>\n\n","aioseo_head_json":{"title":"Reclamaciones - SavannaPet","description":"\u00bfTienes una reclamaci\u00f3n sobre tu pedido? Contacta con Argoa GmbH. Descubre c\u00f3mo tramitamos las reclamaciones y c\u00f3mo funcionan la mediaci\u00f3n de WebwinkelKeur y DigiDispuut.","canonical_url":"https:\/\/savannapet.com\/es\/complaints\/","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":"&lt;!-- Google tag (gtag.js) --&gt; &lt;script async src=\"https:\/\/www.googletagmanager.com\/gtag\/js?id=G-GWG82227CX\"&gt;&lt;\/script&gt; &lt;script&gt; window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-GWG82227CX'); &lt;\/script&gt;\n\n&lt;!-- Google Tag Manager --&gt;\n&lt;script&gt;(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':\nnew Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],\nj=d.createElement(s),dl=l!='dataLayer'?'&amp;l='+l:'';j.async=true;j.src=\n'https:\/\/www.googletagmanager.com\/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);\n})(window,document,'script','dataLayer','GTM-MQRFBTTK');&lt;\/script&gt;\n&lt;!-- End Google Tag Manager --&gt;"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BreadcrumbList","@id":"https:\/\/savannapet.com\/es\/complaints\/#breadcrumblist","itemListElement":[{"@type":"ListItem","@id":"https:\/\/savannapet.com\/es\/#listItem","position":1,"name":"Home","item":"https:\/\/savannapet.com\/es\/","nextItem":{"@type":"ListItem","@id":"https:\/\/savannapet.com\/es\/complaints\/#listItem","name":"Complaints"}},{"@type":"ListItem","@id":"https:\/\/savannapet.com\/es\/complaints\/#listItem","position":2,"name":"Complaints","previousItem":{"@type":"ListItem","@id":"https:\/\/savannapet.com\/es\/#listItem","name":"Home"}}]},{"@type":"Organization","@id":"https:\/\/savannapet.com\/es\/#organization","name":"SavannaPet","description":"Natural Quality For Healthy And Happy Dogs.","url":"https:\/\/savannapet.com\/es\/","telephone":"+4982519369040","logo":{"@type":"ImageObject","url":"https:\/\/savannapet.com\/wp-content\/uploads\/2026\/08\/Group-1000004435.png","@id":"https:\/\/savannapet.com\/es\/complaints\/#organizationLogo","width":572,"height":155,"caption":"savanna pet logo"},"image":{"@id":"https:\/\/savannapet.com\/es\/complaints\/#organizationLogo"},"sameAs":["https:\/\/www.instagram.com\/savannapet.official","https:\/\/www.tiktok.com\/@savannapet.official"]},{"@type":"WebPage","@id":"https:\/\/savannapet.com\/es\/complaints\/#webpage","url":"https:\/\/savannapet.com\/es\/complaints\/","name":"Complaints - SavannaPet","description":"Have a complaint about your order? Contact Argoa GmbH. Read how we handle complaints and how WebwinkelKeur mediation and DigiDispuut work.","inLanguage":"es-ES","isPartOf":{"@id":"https:\/\/savannapet.com\/es\/#website"},"breadcrumb":{"@id":"https:\/\/savannapet.com\/es\/complaints\/#breadcrumblist"},"datePublished":"2026-11-04T16:31:17+01:00","dateModified":"2026-11-04T16:52:37+01:00"},{"@type":"WebSite","@id":"https:\/\/savannapet.com\/es\/#website","url":"https:\/\/savannapet.com\/es\/","name":"SavannaPet","description":"Natural Quality For Healthy And Happy Dogs.","inLanguage":"es-ES","publisher":{"@id":"https:\/\/savannapet.com\/es\/#organization"}}]},"og:locale":"es_ES","og:site_name":"SavannaPet - Natural Quality For Healthy And Happy Dogs.","og:type":"article","og:title":"Complaints - SavannaPet","og:description":"Have a complaint about your order? Contact Argoa GmbH. Read how we handle complaints and how WebwinkelKeur mediation and DigiDispuut work.","og:url":"https:\/\/savannapet.com\/es\/complaints\/","og:image":"https:\/\/savannapet.com\/wp-content\/uploads\/2026\/08\/Savanna-Petz-Logo-New-02-1.png","og:image:secure_url":"https:\/\/savannapet.com\/wp-content\/uploads\/2026\/08\/Savanna-Petz-Logo-New-02-1.png","og:image:width":301,"og:image:height":52,"article:published_time":"2026-11-04T15:31:17+00:00","article:modified_time":"2026-11-04T15:52:37+00:00","twitter:card":"summary_large_image","twitter:title":"Complaints - SavannaPet","twitter:description":"Have a complaint about your order? Contact Argoa GmbH. Read how we handle complaints and how WebwinkelKeur mediation and DigiDispuut work.","twitter:image":"https:\/\/savannapet.com\/wp-content\/uploads\/2026\/08\/Savanna-Petz-Logo-New-02-1.png"},"aioseo_meta_data":{"post_id":"1429","title":null,"description":null,"keywords":null,"keyphrases":{"focus":{"keyphrase":"","score":0,"analysis":{"keyphraseInTitle":{"score":0,"maxScore":9,"error":1}}},"additional":[]},"focus_keyword":null,"additional_keywords":null,"truseo_locale":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_custom_url":null,"og_image_custom_fields":null,"og_image_url":null,"og_image_width":null,"og_image_height":null,"og_video":"","og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_image_url":null,"twitter_title":null,"twitter_description":null,"schema_type":"default","schema_type_options":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"WebPage","isEnabled":true},"graphs":[]},"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":"-1","robots_max_videopreview":"-1","robots_max_imagepreview":"large","priority":null,"frequency":"default","local_seo":null,"limit_modified_date":false,"ai":{"faqs":[],"keyPoints":[],"schemas":[],"titles":[],"descriptions":[],"socialPosts":{"email":{"subject":"","preview":"","content":""},"linkedin":[],"twitter":[],"facebook":[],"instagram":[]}},"breadcrumb_settings":null,"seo_analyzer_scan_date":"2026-11-04 15:52:55","created":"2026-11-04 15:28:11","updated":"2026-11-04 16:37:24"},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/savannapet.com\/es\/\" title=\"Home\">Home<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">\u00bb<\/span><span class=\"aioseo-breadcrumb\">\n\tComplaints\n<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/savannapet.com\/es\/"},{"label":"Complaints","link":"https:\/\/savannapet.com\/es\/complaints\/"}],"_links":{"self":[{"href":"https:\/\/savannapet.com\/es\/wp-json\/wp\/v2\/pages\/1429","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/savannapet.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/savannapet.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/savannapet.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/savannapet.com\/es\/wp-json\/wp\/v2\/comments?post=1429"}],"version-history":[{"count":3,"href":"https:\/\/savannapet.com\/es\/wp-json\/wp\/v2\/pages\/1429\/revisions"}],"predecessor-version":[{"id":1433,"href":"https:\/\/savannapet.com\/es\/wp-json\/wp\/v2\/pages\/1429\/revisions\/1433"}],"wp:attachment":[{"href":"https:\/\/savannapet.com\/es\/wp-json\/wp\/v2\/media?parent=1429"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}